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General

Common questions

  • What can I do if my order was cancelled after I paid?
  • What can I do if I am not happy with the food quality?
  • I haven't received my order, what should I do?
  • What should I do if the food received is not what I requested?

Accounts & payment

  • Why do I see a price difference between the restaurant and Menulog?
  • What payment types do you accept?
  • How do I unsubscribe or delete my account?

The order process

  • Once I’ve placed my order, can I contact the restaurant directly?
  • How can I cancel my order?
  • I've received a confirmation but my order has not arrived, what can I do?
  • Can I change my order after I have paid for it?
  • I haven’t received an order confirmation, what should I do?
  • How do I know if my order has been confirmed?

Food & safety

  • What is a contact-free pickup?
  • How do I request a 'Contact-free Delivery'?
  • What is Menulog’s response to Coronavirus?
  • I have an allergy, how do I let the restaurant know?

General help

  • How can I leave a restaurant review?
  • What should I do if I can't find the restaurant I am looking for?
  • How are you protecting my personal details?
  • How does Menulog work?
  • Can I ask a general question not listed online?
We hope you found the help you needed
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