General

Common questions

• What can I do if my order was cancelled after I paid?
• What can I do if I am not happy with the food quality?
• I haven't received my order, what should I do?
• What should I do if the food received is not what I requested?

Accounts & payment

• Why do I see a price difference between the restaurant and Menulog?
• What payment types do you accept?
• How do I unsubscribe or delete my account?

The order process

• Once I’ve placed my order, can I contact the restaurant directly?
• How can I cancel my order?
• I've received a confirmation but my order has not arrived, what can I do?
• Can I change my order after I have paid for it?
• I haven’t received an order confirmation, what should I do?
• How do I know if my order has been confirmed?

Food & safety

• What is a contact-free pickup?
• How do I request a 'Contact-free Delivery'?
• What is Menulog’s response to Coronavirus?
• I have an allergy, how do I let the restaurant know?

General help

• How can I leave a restaurant review?
• What should I do if I can't find the restaurant I am looking for?
• How are you protecting my personal details?
• How does Menulog work?
• Can I ask a general question not listed online?