Menulog NZ General The order process I haven’t received an order confirmation, what should I do? We bet it was gremlins, but it could be that we don’t have your correct email address. get in touch with us via the help form and we can take a look. Still need help? Our support team is here to help answer your questions. Get in touch via your preferred contact method below. Chat with us Send us an email Talk to us Talk to us You can speak to one of our friendly support staff from 9AM til 2AM AEST, seven days a week on 09 801 1024. Have all your order details ready - we'll be able to sort things out a lot faster that way. Articles in this section Once I’ve placed my order, can I contact the restaurant directly? How can I cancel my order? I've received a confirmation but my order has not arrived, what can I do? Can I change my order after I have paid for it? I haven’t received an order confirmation, what should I do? How do I know if my order has been confirmed?